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public:emai:em_problem_report [2019-11-06 15:55] – marp | public:emai:em_problem_report [2021-06-16 10:49] – vesely | ||
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- | === Email Problem reporting === | + | ====== Email Problem reporting ====== |
+ | |||
+ | See article about incoming email filtering: [[: | ||
+ | |||
+ | ---- | ||
How to report a problem with the delivery or with the email service in general | How to report a problem with the delivery or with the email service in general | ||
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Please try to find and report as many details as possible by the following hints. | Please try to find and report as many details as possible by the following hints. | ||
- | * **What is the problem?** //E.g. missing message, undeliverable message, sending message, login to the mailbox.// | + | * **What is the problem? |
- | * **Where is the problem?** //Which account/ | + | * **Where is the problem? |
- | * **What remains correct?** Are other functions ready? //E.g. Affects the problem the one message only or more of them etc.?// | + | * **What remains correct? |
* Did you try to fix it yourself? //Did you restart email program, logout/ | * Did you try to fix it yourself? //Did you restart email program, logout/ | ||
- | * **When the problem occured?** //When it was ready last time (as you know)?// | + | * **When the problem occured? |
== Lost message, undeliverable message or the other problems with them. == | == Lost message, undeliverable message or the other problems with them. == | ||
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== Messages filtered to spam == | == Messages filtered to spam == | ||
- | * **Source** of the message (**header** part of it with delivery details) | ||
+ | * **Source** | ||
How to get source of the message (including headers) | How to get source of the message (including headers) | ||
- | | + | |
- | * in Zimbra webmail\\ {{: | + | |
- | * in Kerio webmail\\ {{: | + | * in Zimbra webmail \\ {{: |
+ | * in Kerio webmail \\ {{: | ||