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Both sides previous revision Previous revision Next revision | Previous revision Next revisionBoth sides next revision | ||
public:emai:em_problem_report [2021-06-16 10:48] – vesely | public:emai:em_problem_report [2021-09-21 07:40] – vesely | ||
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See article about incoming email filtering: [[: | See article about incoming email filtering: [[: | ||
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How to report a problem with the delivery or with the email service in general | How to report a problem with the delivery or with the email service in general | ||
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Please try to find and report as many details as possible by the following hints. | Please try to find and report as many details as possible by the following hints. | ||
- | * **What is the problem? | + | * **What is the problem? **//E.g. missing message, undeliverable message, sending message, login to the mailbox, dealing with quarantine problem...// |
- | * **Where is the problem? | + | * **Where is the problem? **//Which account/ |
- | * **What remains | + | * **What remains |
- | * Did you try to fix it yourself? //Did you restart email program, logout/ | + | |
- | * **When the problem occured? | + | * **When the problem occured? **//The time perpective of the problem. What was the last time it worked? What is the time of the last unsuccessful attempt etc.?// |
== Lost message, undeliverable message or the other problems with them. == | == Lost message, undeliverable message or the other problems with them. == | ||
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* in Thunderbird \\ Select message, use shortcut Ctrl+U | * in Thunderbird \\ Select message, use shortcut Ctrl+U | ||
- | * in Zimbra webmail \\ {{: | + | * in Zimbra webmail \\ {{: |
- | * in Kerio webmail \\ {{: | + | * in Kerio webmail \\ {{: |