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public:print:myq [2017-12-27 11:25] – vesely | public:print:myq [2022-03-16 15:57] – jbozdech | ||
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You may scan documents after you log in. | You may scan documents after you log in. | ||
- | Please note, that maximal size of attachmant | + | ==== How to Scan: ==== |
+ | |||
+ | * __Easy Scan email__ | ||
+ | - This option will send your scan directly to your mailbox | ||
+ | |||
+ | - limit of attachment - cca 20MB | ||
+ | |||
+ | * __Scan to Folder - \\cerge-ei\temp\Scan - MyQ\username__ | ||
+ | - The second option will send your scanned files directly to shown folder (actual is \\cerge-ei\temp\Scan - MyQ\username) | ||
+ | |||
+ | - Keep in mind, that this specific folder **is not locked** | ||
+ | |||
+ | Please note, that maximal size of the attachment | ||
* Identify yourself at the printer' | * Identify yourself at the printer' | ||
Line 37: | Line 49: | ||
* Ask IT office for installation via [[helpdesk@cerge-ei.cz? | * Ask IT office for installation via [[helpdesk@cerge-ei.cz? | ||
- | ===== Manage your own printing queue ===== | + | ===== Manage your MyQ profile ===== |
+ | |||
+ | Access to MyQ management is available only from local LAN | ||
+ | |||
+ | * Go to the address [[https:// | ||
+ | |||
+ | ==== Manage your own printing queue ==== | ||
Access to your printing queue is available only from local LAN | Access to your printing queue is available only from local LAN | ||
- | | + | * Login to MyQ management |
- | | + | |
* Go to the tab Jobs - you can manage jobs there (delete, pause, …) | * Go to the tab Jobs - you can manage jobs there (delete, pause, …) | ||
- | ===== Get PIN for MyQ ===== | + | ==== Get PIN for MyQ ==== |
- | * Go to the address [[https:// | + | * Log to MyQ management |
- | * log with your network username, | + | |
* click " | * click " | ||
* your PIN code will be shown on screen | * your PIN code will be shown on screen | ||
+ | |||
+ | ===== Errors & Troubleshooting ===== | ||
+ | |||
+ | ==== Toner is empty ==== | ||
+ | |||
+ | IT regularly replaces empty toners after they are automatically informed by the printing system. You may also send an information to the IT helpdesk. | ||
+ | |||
+ | **What to do:** Use another KYOCERA printer. All printers are connected to the same printing spooler. | ||
+ | |||
+ | ==== Waste toner box almost full ==== | ||
+ | |||
+ | It's NORMAL state and **no service activity is necessary** | ||
+ | |||
+ | IT helpdesk is automatically informed about this state by printing management system. | ||
+ | |||
+ | **What to do:** Just ignore the message. There is nothing to do. | ||
+ | |||
+ | ==== Waste toner box is full ==== | ||
+ | |||
+ | It is necessary to replace it with an empty waste box. IT helpdesk is automatically informed by the printing system. You may also send an information to the IT helpdesk. | ||
+ | |||
+ | **What to do:** Use another KYOCERA printer. All printers are connected to the same printing spooler. (You may also inform IT helpdesk, but the state is usually known thanks to automatic reporting) | ||
+ | |||
+ | ==== Paper Jam ==== | ||
+ | |||
+ | **What to do:** Follow the instructions at the printer' | ||
+ | |||
+ | **What __NOT__ | ||