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--- public:sw_internal-systems [2017-09-13 14:32] – created vesely
+++ public:sw_internal-systems [2017-10-12 10:09] – vesely
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-====== Internally Used Process Supporting Systems ======
+====== Internally Used Systems ======
-Internally Used Process Supporting Systems
+===== Helpdesk =====
+**URL address: [[https://helpdesk.cerge-ei.cz|https://helpdesk.cerge-ei.cz]]**
+In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
+===== TAS (Team Assistant) - Workflow Supporting System =====
+Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, Staff etc.). Please check URL below and login with your network username and password.
+**URL address: [[https://tas.cerge-ei.cz|https://tas.cerge-ei.cz]]**
+**Guides & Manuals: [[:sw_internal-systems:tas:documentation|TAS Documentation]] ** <faicon fa fa-key>