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public:sw_internal-systems [2017-09-13 14:32] – vesely | public:sw_internal-systems [2017-10-12 09:30] – vesely | ||
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====== Internally Used Systems ====== | ====== Internally Used Systems ====== | ||
- | Internally Used Process Supporting Systems | ||
+ | ===== Helpdesk ===== | ||
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+ | **URL address: [[https:// | ||
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+ | In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | ||
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+ | ===== Workflow - TAS (Team Assistant) ===== | ||
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+ | Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | ||
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+ | **URL address: [[https:// | ||
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+ | **Guides & Manuals: [[: | ||