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public:sw_internal-systems [2017-09-13 14:32] – vesely | public:sw_internal-systems [2024-03-26 22:31] – vesely | ||
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====== Internally Used Systems ====== | ====== Internally Used Systems ====== | ||
- | Internally Used Process Supporting Systems | ||
+ | ===== Helpdesk ===== | ||
+ | |||
+ | **URL address: [[https:// | ||
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+ | In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | ||
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+ | ===== TAS (Team Assistant) - Workflow Supporting System ===== | ||
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+ | Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | ||
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+ | **URL address: [[https:// | ||
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+ | **Guidelines & Manuals: [[: | ||
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+ | ===== Kanboard - Kanban project management software ===== | ||
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+ | Kanboard is a free and open source Kanban project management software. | ||
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+ | It is available for everyone who want to stremline his/her projects individually or in teams. | ||
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+ | All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please. | ||
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+ | **URL address: [[https:// | ||