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public:sw_internal-systems [2017-09-13 14:39] – vesely | public:sw_internal-systems [2018-08-09 08:50] – [TAS (Team Assistant) - Workflow Supporting System] vesely | ||
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===== Helpdesk ===== | ===== Helpdesk ===== | ||
- | In order to streamline support requests, we utilize a support ticket system. | + | **URL address: [[https:// |
- | Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. | + | |
- | A valid email address is required to submit a ticket. | + | |
- | URL address: https:// | + | In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. |
- | ===== TAS (Team Assistant) ===== | + | ===== TAS (Team Assistant) |
+ | Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | ||
+ | |||
+ | **URL address: [[https:// | ||
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+ | **Guidelines & Manuals: [[: | ||