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===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== | ===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== |
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<faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. | <faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. |
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If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. | |
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**Following are the main Infrastructure Services covered by Service Desk:** | <WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. |
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| **Following are the main infrastructure services covered by our Service Desks:** </WRAP> |
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<WRAP group> | <WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu-gray.jpg?nolink&80|cpu.jpg}} |
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__**IT Services**__ | |
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<faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
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General IT related inquiries: [[helpdesk@cerge-ei.cz|]] | General IT related inquiries: [[helpdesk@cerge-ei.cz|]] |
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<faicon fa fa-globe> **IT Webmaster Helpdesk** | <faicon fa fa-globe> **IT Webmaster Helpdesk** |
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Web servers related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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</WRAP> | </WRAP> <WRAP box half column> __**BGO Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} |
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__**BGO Services**__ | |
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<faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **BGO Maintenance** |
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Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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<faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** |
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AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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</WRAP> | </WRAP> </WRAP> |
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<WRAP group> <WRAP half column> | |
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| <WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> |
==== IT ==== | ==== IT ==== |
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* <faicon fa fa-list-ol> **Important** | * <faicon fa fa-list-ol> **Important** |
* <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] |
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==== BGO ==== | ==== BGO ==== |
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* <faicon fa fa-university> **Building & Ground Office** | * <faicon fa fa-university> **Building & Ground Office** |
* <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
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* <faicon fa fa-play-circle> **AV Services** | * <faicon fa fa-play-circle> **AV Services** |
* <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | * <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
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<faicon fa fa-backward> **[[:changes|Latest changes...]]** | <faicon fa fa-backward> **[[:changes|See the latest changes...]]** |
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<WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> | <WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> |
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<font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ | <font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ |