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public [2019-05-16 14:51] – vesely | public [2020-07-15 14:35] – jvais |
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===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== | ===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== |
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<faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. | <faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. |
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<WRAP centeralign> | |
If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. | |
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**Following are the main Infrastructure Services covered by Service Desk:** | <WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. |
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| **Following are the main infrastructure services covered by our Service Desks:** </WRAP> |
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<WRAP group> | <WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu-gray.jpg?nolink&80|cpu.jpg}} |
<WRAP box half column> | |
__**IT Services**__ | |
{{ :public:cpu.jpg?nolink&80|cpu.jpg}} | |
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<faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
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General IT related inquiries: [[helpdesk@cerge-ei.cz|]] | General IT related inquiries: [[helpdesk@cerge-ei.cz|]] |
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<faicon fa fa-globe> **IT Webmaster Helpdesk** | <faicon fa fa-globe> **IT Webmaster Helpdesk** |
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Web servers related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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</WRAP> | </WRAP> <WRAP box half column> __**On Premises Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} |
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__**BGO Services**__ | |
{{ :public:building.jpg?nolink&80|cpu.jpg}} | |
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<faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **Building Maintenance** |
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Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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<faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **Audio-Visual Servicedesk** |
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AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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</WRAP> | </WRAP> </WRAP> |
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<WRAP centeralign> | <WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> |
**Following are the articles with information, answers to potential problems, guides and hints:** | ==== IT (Rules, Services, Guidelines, Applications) ==== |
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<WRAP group> <WRAP half column> | |
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==== IT ==== | |
* <faicon fa fa-list-ol> **Important** | * <faicon fa fa-list-ol> **Important** |
* <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] |
* <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] | * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] |
* <faicon fa fa-commenting> [[:public:news-announcements|News & Announcements]] <faicon fa fa-key> | * <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key> |
* <faicon fa fa-handshake-o> **Services** | * <faicon fa fa-handshake-o> **Services** |
* <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] | * <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] |
* <faicon fa fa-envelope> [[:public:email|E-Mail...]] | * <faicon fa fa-envelope> [[:public:email|E-Mail...]] |
* <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] | * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] |
* <faicon fa fa-id-card-o> [[:public:id_cards|ID Cards]] | |
* <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> | * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> |
| * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]] |
| * <faicon fa fa-university> [[:public:institutions|Charles University and CAS selected resources...]] |
* <faicon fa fa-sitemap> **Networking** | * <faicon fa fa-sitemap> **Networking** |
| * <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop connection (from LAN and internet)]] <faicon fa fa-key> |
| * <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> |
* <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] | * <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] |
* <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] | * <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] |
* <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop]] | |
* <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> | |
* <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] | * <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] |
* <faicon fa fa-mouse-pointer> **Software & Applications** | * <faicon fa fa-mouse-pointer> **Software & Applications** |
* <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] | * <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] |
* <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Mathematica, Matlab...)]] <faicon fa fa-key> | * <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Matlab...)]] <faicon fa fa-key> |
* <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> | * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> |
* <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] | * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] |
* <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] | * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] |
* <faicon fa fa-graduation-cap>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> | * <faicon fa fa-leanpub>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> |
* <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] | * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] |
| * <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] |
* <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] | * <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] |
* <faicon fa fa-shield> [[:public:sw_encryption|Security - Notebooks encryption]] <faicon fa fa-key> | * <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> |
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</WRAP> | </WRAP> |
<WRAP half column> | <WRAP half column> |
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==== BGO ==== | ==== Building Services ==== |
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| * <faicon fa fa-building-o> **Building & Ground Office** |
* <faicon fa fa-university> **Building & Ground Office** | |
* <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
| * <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] |
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* <faicon fa fa-play-circle> **AV Services** | ==== Multimedia & Presentation Services ==== |
* <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | |
| * <faicon fa fa-play-circle> **AV Services** |
| * <faicon fa fa-laptop> [[:public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
| * <faicon fa fa-video-camera> [[:public:presentation:presentation-402|DMC (Digitam Media Center) - room guidelines]] (room #402) |
| * <faicon fa fa-television> [[:public:presentation:dmc|DMC (Digital Media Center) - Recording and Editing Studio]] |
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| ==== Teaching Online ==== |
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| * <faicon fa fa-graduation-cap> [[:public:teaching:general_guide|General guidelines…]] |
| * <faicon fa fa-television> [[:public:teaching:lifesize|Lifesize - Videoconferencing and Online Presentations]] |
| * <faicon fa fa-database> [[:public:teaching:google|Google Drive Basics]] |
| * <faicon fa fa-university> [[:public:teaching:moodle|Moodle/CMS Basics]] |
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</WRAP> | </WRAP> |
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<faicon fa fa-backward> **[[:changes|Latest changes...]]** | <faicon fa fa-backward> **[[:changes|See the latest changes...]]** |
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<WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> | <WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> |
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<font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ | <font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ |