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public [2019-05-19 20:26] – vesely | public [2020-06-04 08:52] – vesely |
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**Following are the main infrastructure services covered by our Service Desks:** </WRAP> | **Following are the main infrastructure services covered by our Service Desks:** </WRAP> |
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<WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu.jpg?nolink&80|cpu.jpg}} | <WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu-gray.jpg?nolink&80|cpu.jpg}} |
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<faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
Web servers related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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</WRAP> <WRAP box half column> __**BGO Services**__ {{ :public:building.jpg?nolink&80|cpu.jpg}} | </WRAP> <WRAP box half column> __**On Premises Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} |
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<faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **Building Maintenance** |
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Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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<faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **Audio-Visual Servicedesk** |
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AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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<WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> | <WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> |
==== IT ==== | ==== IT (Rules, Services, Guidelines, Applications) ==== |
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* <faicon fa fa-list-ol> **Important** | * <faicon fa fa-list-ol> **Important** |
* <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] |
* <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] | * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] |
* <faicon fa fa-commenting> [[:public:news-announcements|News & Announcements]] <faicon fa fa-key> | * <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key> |
* <faicon fa fa-handshake-o> **Services** | * <faicon fa fa-handshake-o> **Services** |
* <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] | * <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] |
* <faicon fa fa-envelope> [[:public:email|E-Mail...]] | * <faicon fa fa-envelope> [[:public:email|E-Mail...]] |
* <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] | * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] |
* <faicon fa fa-id-card-o> [[:public:id_cards|ID Cards]] | |
* <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> | * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> |
| * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]] |
| * <faicon fa fa-university> [[:public:institutions|Charles University and CAS selected resources...]] |
* <faicon fa fa-sitemap> **Networking** | * <faicon fa fa-sitemap> **Networking** |
| * <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop connection (from LAN and internet)]] <faicon fa fa-key> |
| * <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> |
* <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] | * <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] |
* <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] | * <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] |
* <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop]] | |
* <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> | |
* <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] | * <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] |
* <faicon fa fa-mouse-pointer> **Software & Applications** | * <faicon fa fa-mouse-pointer> **Software & Applications** |
* <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] | * <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] |
* <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Mathematica, Matlab...)]] <faicon fa fa-key> | * <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Matlab...)]] <faicon fa fa-key> |
* <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> | * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> |
* <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] | * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] |
* <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] | * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] |
* <faicon fa fa-graduation-cap>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> | * <faicon fa fa-leanpub>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> |
* <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] | * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] |
| * <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] |
* <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] | * <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] |
* <faicon fa fa-shield> [[:public:sw_encryption|Security - Notebooks encryption]] <faicon fa fa-key> | * <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> |
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</WRAP> | </WRAP> |
<WRAP half column> | <WRAP half column> |
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==== BGO ==== | ==== Building Services ==== |
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* <faicon fa fa-university> **Building & Ground Office** | * <faicon fa fa-building-o> **Building & Ground Office** |
* <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
| * <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] |
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| ==== Multimedia & Presentation Services ==== |
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* <faicon fa fa-play-circle> **AV Services** | * <faicon fa fa-play-circle> **AV Services** |
* <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | * <faicon fa fa-laptop> [[:public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
| * <faicon fa fa-video-camera> [[:public:presentation:presentation-402|DMC (Digitam Media Center) - room guidelines]] (room #402) |
| * <faicon fa fa-television> [[:public:presentation:lifesize|DMC (Digital Media Center) - Lifesize Presentation Suite]] |
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| ==== Teaching Online ==== |
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| * <faicon fa fa-graduation-cap> [[:public:teaching:general_guide|General guidelines…]] |
</WRAP> | </WRAP> |
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<faicon fa fa-backward> **[[:changes|Latest changes...]]** | <faicon fa fa-backward> **[[:changes|See the latest changes...]]** |
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