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public [2020-03-18 08:21] – vesely | public [2021-04-09 13:50] – vesely |
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===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== | ===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== |
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| /* hinty: https://www.nativemedia.net/icons-font-awesome/ https://astronautweb.co/snippet/font-awesome/ http://swwwitch.com/dl/Font-Awesome-Cheetsheet-4.5.0.pdf */ |
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~~NOTOC~~ | ~~NOTOC~~ |
<WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. | <WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. |
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**Following are the main infrastructure services covered by our Service Desks:** </WRAP> | <font inherit/inherit;;#2980b9;;inherit>**Following are the main infrastructure services covered by our Service Desks:**</font></WRAP> |
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<WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu-gray.jpg?nolink&80|cpu.jpg}} | <WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:chip_.png?nolink&80|cpu.jpg}} |
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<faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
Web servers related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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</WRAP> <WRAP box half column> __**BGO Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} | </WRAP> <WRAP box half column> __**On Premises Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} |
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<faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **Building Maintenance** |
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Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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<faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **Audio-Visual Servicedesk** |
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AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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<WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> | <WRAP centeralign> <font inherit/inherit;;#27ae60;;inherit>**Following are the articles with information, answers to potential problems, guidelines and hints:**</font></WRAP> <WRAP group> <WRAP half column> |
==== IT ==== | |
| ==== IT (Rules, Services, Guidelines, Applications) ==== |
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* <faicon fa fa-list-ol> **Important** | * <faicon fa fa-list-ol> **Important** |
* <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] |
* <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] | * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR), Data Management...]] |
* <faicon fa fa-commenting> [[:public:news-announcements|News & Announcements]] <faicon fa fa-key> | * <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key> |
* <faicon fa fa-handshake-o> **Services** | * <faicon fa fa-handshake-o> **Services** |
* <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] | * <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] |
* <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] | * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] |
* <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> | * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> |
* <faicon fa fa-cloud> [[:public:cloud:clouds|Ccloud Services (G-Suite, Office 365, CESNET Owncloud ...)]] <faicon fa fa-key> | * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]] |
| * <faicon fa fa-university> [[:public:institutions|Charles University and CAS selected resources...]] |
* <faicon fa fa-sitemap> **Networking** | * <faicon fa fa-sitemap> **Networking** |
| * <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop connection (from LAN and internet)]] <faicon fa fa-key> |
| * <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> |
* <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] | * <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] |
* <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] | * <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] |
* <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop]] | |
* <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> | |
* <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] | * <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] |
* <faicon fa fa-mouse-pointer> **Software & Applications** | * <faicon fa fa-mouse-pointer> **Software & Applications** |
* <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] | * <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] |
* <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Mathematica, Matlab...)]] <faicon fa fa-key> | * <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Matlab...)]] <faicon fa fa-key> |
* <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> | * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> |
* <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] | * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] |
* <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] | |
* <faicon fa fa-graduation-cap>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> | |
* <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] | * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] |
* <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] | * <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] |
* <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] | * <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] |
* <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> | * <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> |
* <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud services]] | * <faicon fa fa-leanpub> [[:public:sw_moodle|Moodle Admin Guidelines]] <faicon fa fa-key> |
| * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] <faicon fa fa-key> |
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</WRAP> | </WRAP> |
<WRAP half column> | <WRAP half column> |
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==== BGO ==== | ==== Building Services ==== |
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* <faicon fa fa-university> **Building & Ground Office** | * <faicon fa fa-building-o> **Building & Ground Office** |
* <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
* <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] | * <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] |
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| ==== Multimedia & Presentation Services ==== |
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* <faicon fa fa-play-circle> **AV Services** | * <faicon fa fa-play-circle> **AV Services** |
* <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | * <faicon fa fa-laptop> [[:public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
| * <faicon fa fa-video-camera> [[:public:presentation:presentation-402|DMC (Digitam Media Center) - room guidelines]] (room #402) |
| * <faicon fa fa-television> [[:public:presentation:dmc|DMC (Digital Media Center) - Recording and Editing Studio]] |
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| ==== Teaching Online ==== |
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| * <faicon fa fa-graduation-cap> [[:public:teaching:general_guide|General guidelines…]] |
| * <faicon fa fa-television> [[:public:teaching:lifesize|Lifesize - Videoconferencing and Online Presentations]] |
| * <faicon fa fa-database> [[:public:teaching:google|Google Drive Basics]] |
| * <faicon fa fa-university> [[:public:teaching:moodle|Moodle/CMS Basics]] |
| * <faicon fa fa-lightbulb-o> [[:public:teaching:teachers_tips|Teachers’ Tips]] |
| * <faicon fa fa-comments> [[:public:teaching:students_feedback|Students’ Feedback]] |
| * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]] |
| * <faicon fa fa-question-circle> [[:public:teaching:online_testing|Online testing]] |
| * <faicon fa fa-file> [[:public:teaching:pedagogical_resources_from_the_teaching_fellows_program|Pedagogical Resources from the Teaching Fellows Program]] |
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</WRAP> | </WRAP> |