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public [2020-04-08 21:59] – vesely | public [2021-04-09 13:52] – vesely |
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===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== | ===== Welcome to CERGE-EI Infrastructure Knowledgebase ===== |
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~~NOTOC~~ | ~~NOTOC~~ |
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<faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. | <faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. |
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| <WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. |
| </WRAP> |
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<WRAP centeralign> If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email. | |
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**Following are the main infrastructure services covered by our Service Desks:** </WRAP> | <WRAP centeralign> |
| <font inherit/inherit;;#2980b9;;inherit>**Following are the main infrastructure services covered by our Service Desks:**</font></WRAP> |
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<WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:cpu-gray.jpg?nolink&80|cpu.jpg}} | <WRAP group> <WRAP box half column> __**IT Services**__ {{ :public:chip_.png?nolink&80|cpu.jpg}} |
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<faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
Web servers related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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</WRAP> <WRAP box half column> __**BGO Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} | </WRAP> <WRAP box half column> __**On Premises Services**__ {{ :public:building-gray.jpg?nolink&80|cpu.jpg}} |
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<faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **Building Maintenance** |
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Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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<faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **Audio-Visual Servicedesk** |
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AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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<WRAP centeralign> **Following are the articles with information, answers to potential problems, guides and hints:** </WRAP> <WRAP group> <WRAP half column> | <WRAP centeralign> <font inherit/inherit;;#27ae60;;inherit>**Following are the articles with information, answers to potential problems, guidelines and hints:**</font></WRAP> <WRAP group> <WRAP half column> |
==== IT ==== | |
| ==== IT (Rules, Services, Guidelines, Applications) ==== |
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* <faicon fa fa-list-ol> **Important** | * <faicon fa fa-list-ol> **Important** |
* <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] |
* <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] | * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR), Data Management...]] |
* <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key> | * <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key> |
* <faicon fa fa-handshake-o> **Services** | * <faicon fa fa-handshake-o> **Services** |
* <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> | * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> |
* <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] | * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] |
* <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] | |
* <faicon fa fa-graduation-cap>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> | |
* <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] | * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] |
* <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] | * <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]] |
* <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] | * <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] |
* <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> | * <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, Privilege Management, ...)]] <faicon fa fa-key> |
| * <faicon fa fa-leanpub> [[:public:sw_moodle|Moodle Admin Guidelines]] <faicon fa fa-key> |
| * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] <faicon fa fa-key> |
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</WRAP> | </WRAP> |
<WRAP half column> | <WRAP half column> |
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==== BGO ==== | ==== Building Services ==== |
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* <faicon fa fa-building-o> **Building & Ground Office** | * <faicon fa fa-building-o> **Building & Ground Office** |
* <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
* <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] | * <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]] |
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| ==== Multimedia & Presentation Services ==== |
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* <faicon fa fa-play-circle> **AV Services** | * <faicon fa fa-play-circle> **AV Services** |
* <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | * <faicon fa fa-laptop> [[:public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
| * <faicon fa fa-video-camera> [[:public:presentation:presentation-402|DMC (Digitam Media Center) - room guidelines]] (room #402) |
| * <faicon fa fa-television> [[:public:presentation:dmc|DMC (Digital Media Center) - Recording and Editing Studio]] |
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| ==== Teaching Online ==== |
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| * <faicon fa fa-graduation-cap> [[:public:teaching:general_guide|General guidelines…]] |
| * <faicon fa fa-television> [[:public:teaching:lifesize|Lifesize - Videoconferencing and Online Presentations]] |
| * <faicon fa fa-database> [[:public:teaching:google|Google Drive Basics]] |
| * <faicon fa fa-university> [[:public:teaching:moodle|Moodle/CMS Basics]] |
| * <faicon fa fa-lightbulb-o> [[:public:teaching:teachers_tips|Teachers’ Tips]] |
| * <faicon fa fa-comments> [[:public:teaching:students_feedback|Students’ Feedback]] |
| * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]] |
| * <faicon fa fa-question-circle> [[:public:teaching:online_testing|Online testing]] |
| * <faicon fa fa-file> [[:public:teaching:pedagogical_resources_from_the_teaching_fellows_program|Pedagogical Resources from the Teaching Fellows Program]] |
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</WRAP> | </WRAP> |