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--- public:emai:em_problem_report [2021-09-21 07:44] – vesely
+++ public:emai:em_problem_report [2024-11-22 16:07] (current) – marp
@@ Line 1: / Line 1: @@
-====== Email Problem reporting ======
+===== Email Problem reporting =====
 See article about incoming email filtering: [[:public:emai:spam_chain|https://wiki.cerge-ei.cz/doku.php?id=public:emai:spam_chain|]]
 ----
+It is important that the individual reports the problem or situation in a descriptive way, gives useful details, mentions the observed circumstances and invests at least some effort to the basic troubleshooting.
+Well reported and documented issue may greatly shorten the overal time of the processing.
 ==== How to report a problem with the delivery or with the email service in general ====
@@ Line 32: / Line 36: @@
   * in Thunderbird \\ Select message, use shortcut Ctrl+U
   * in Zimbra webmail \\ {{:public:emai:zimbra_msg_src.jpg?nolink&400|zimbra_msg_src.jpg}}
-  * in Kerio webmail \\ {{:public:emai:kerio_msg_src.jpg?nolink&400|kerio_msg_src.jpg}}
+  * in Gmail webmail \\
+    * From a browser, open Gmail.
+    * Open the email you want to check the headers for.
+    * Next to Reply , click More. Show original. In a new window, the full header shows.
+    * Click Copy to clipboard.