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--- public:emai:em_problem_report [2021-09-21 07:54] – vesely
+++ public:emai:em_problem_report [2024-11-22 16:07] (current) – marp
@@ Line 1: / Line 1: @@
-====== Email Problem reporting ======
+===== Email Problem reporting =====
 See article about incoming email filtering: [[:public:emai:spam_chain|https://wiki.cerge-ei.cz/doku.php?id=public:emai:spam_chain|]]
+----
 It is important that the individual reports the problem or situation in a descriptive way, gives useful details, mentions the observed circumstances and invests at least some effort to the basic troubleshooting.
 Well reported and documented issue may greatly shorten the overal time of the processing.
-----
 ==== How to report a problem with the delivery or with the email service in general ====
@@ Line 36: / Line 36: @@
   * in Thunderbird \\ Select message, use shortcut Ctrl+U
   * in Zimbra webmail \\ {{:public:emai:zimbra_msg_src.jpg?nolink&400|zimbra_msg_src.jpg}}
-  * in Kerio webmail \\ {{:public:emai:kerio_msg_src.jpg?nolink&400|kerio_msg_src.jpg}}
+  * in Gmail webmail \\
+    * From a browser, open Gmail.
+    * Open the email you want to check the headers for.
+    * Next to Reply , click More. Show original. In a new window, the full header shows.
+    * Click Copy to clipboard.