Differences

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--- public:print:myq [2017-12-27 11:25] – vesely
+++ public:print:myq [2024-12-16 13:03] (current) – jnov
@@ Line 15: / Line 15: @@
   * **Printer driver - **You need to have proper driver installed to be able to use MyQ / KYOCERA printers.
   * **Pick your printing - **After you send print job to MyQ printer (spooler), you can print it at any of KYOCERA printers, just identify yourself with your ID card or PIN.
-===== Scanning =====
+===== How to Scan: =====
-You may scan documents after you log in.
+You may scan documents after you log in with options:
-Please note, that maximal size of attachmant must be smaller tha 10 MB. \\ Each scanned page is about 400 k Bytes in case of standard PDF scan. \\ **If you have intention to scan more than about 20 pages, please select Compact PDF variant.**
+  * __Easy Scan email__
+- This option will send your scan directly to your mailbox
+- limit of attachment - cca 20MB
+  * __Scan to Folder - \\cerge-ei\temp\Scan - MyQ\username__
+- The second option will send your scanned files directly to shown folder (actual is \\cerge-ei\temp\Scan - MyQ\username)
+- Keep in mind, that this specific folder **is not locked**  from other users. Don't use this option for sensitive information.
+Please note, that maximal size of the attachment must be smaller tha 10 MB. If you **exceed the limit 10Mb**, a **link gets created**  with the scanned document. The link is active for** 24 hours**. \\ Each scanned page is about 400 k Bytes in case of standard PDF scan. \\ **If you have intention to scan more than about 20 pages, please select Compact PDF variant.**
   * Identify yourself at the printer's panel (ID card, PIN, network account)
@@ Line 37: / Line 47: @@
   * Ask IT office for installation via [[helpdesk@cerge-ei.cz?subject=MyQ driver installation request|helpdesk@cerge-ei.cz]] email.
-===== Manage your own printing queue =====
+===== Manage your MyQ profile =====
+Access to MyQ management is available only from local LAN
+  * Go to the address [[https://myq.cerge-ei.cz/en/|https://myq.cerge-ei.cz/en/]] //(this internal site operates without certificate currently, so you must confirm security exception to bypass the message about connection's privacy)// \\ (if browser rejects page, **try anonymous mode**  or try address: [[https://myq.ad.cerge-ei.cz/en|https://myq.ad.cerge-ei.cz/en]] or just [[https://myq/en|https://myq/en]] or try another browser and agree to add browser's security exception)
+==== Manage your own printing queue ====
 Access to your printing queue is available only from local LAN
-  * Go to the address [[https://myq.cerge-ei.cz/en/|https://myq.cerge-ei.cz/en/]]
+  * Login to MyQ management with your network Username and Password or PIN
-  * Login with your network Username and Password or PIN
   * Go to the tab Jobs - you can manage jobs there (delete, pause, …)
-===== Get PIN for MyQ =====
+==== Get PIN for MyQ ====
-  * Go to the address [[https://myq.cerge-ei.cz/en/|https://myq.cerge-ei.cz/en/]]
+  * Log to MyQ management with your network username,
-  * log with your network username,
   * click "Generate PIN" button at the "Home" tab
   * your PIN code will be shown on screen
+===== Errors & Troubleshooting =====
+==== Toner is empty ====
+IT regularly replaces empty toners after they are automatically informed by the printing system. You may also send an information to the IT helpdesk.
+**What to do:**  Use another KYOCERA printer. All printers are connected to the same printing spooler.
+==== Waste toner box almost full ====
+It's NORMAL state and **no service activity is necessary**  at this stage. Printer just warns that waste box will be full in near future. It is not technically possible (it is blocked by printer) to replace waste box before it is completely full.
+IT helpdesk is automatically informed about this state by printing management system.
+**What to do:**  Just ignore the message. There is nothing to do.
+==== Waste toner box is full ====
+It is necessary to replace it with an empty waste box. IT helpdesk is automatically informed by the printing system. You may also send an information to the IT helpdesk.
+**What to do:**  Use another KYOCERA printer. All printers are connected to the same printing spooler. (You may also inform IT helpdesk, but the state is usually known thanks to automatic reporting)
+==== Paper Jam ====
+**What to do:**  Follow the instructions at the printer's display. This kind of printers are well designed to help users to solve paper jam issues.
+**What __NOT__  to do:**  Leave the device in the non-functional state…