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public:sw_internal-systems [2017-09-13 22:38] – vesely | public:sw_internal-systems [2024-11-13 09:11] (current) – vesely | ||
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- | ====== Internally | + | ====== Internally |
===== Helpdesk ===== | ===== Helpdesk ===== | ||
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In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | ||
- | ===== Workflow - TAS (Team Assistant) ===== | + | ===== TAS (Team Assistant) |
- | Workflow system suitable to support the most important institutional processes for both CERGE and EI. | + | Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, |
- | System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | + | |
- | Please check URL below and login with your network username and password. | + | |
**URL address: [[https:// | **URL address: [[https:// | ||
- | ** Guides | + | **Guidelines |
+ | ===== Kanboard - Kanban project management software ===== | ||
+ | Kanboard is a free and open source Kanban project management software. | ||
+ | |||
+ | It is available for everyone who want to stremline his/her projects individually or in teams. | ||
+ | |||
+ | All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please. | ||
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+ | **URL address: [[https:// | ||
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+ | ===== GIT - GitLab version control system ===== | ||
+ | |||
+ | Version control system internally available for all CERGE-EI audience. Isolated from tne internet, backed up regurarly, maintained by CERGE-EI IT. | ||
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+ | All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please. | ||
+ | |||
+ | **URL address: | ||