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public:sw_internal-systems [2017-10-12 09:13] – vesely | public:sw_internal-systems [2024-11-13 09:11] (current) – vesely | ||
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- | ====== Internally | + | ====== Internally |
===== Helpdesk ===== | ===== Helpdesk ===== | ||
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In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. | ||
- | ===== Workflow - TAS (Team Assistant) ===== | + | ===== TAS (Team Assistant) |
Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, | ||
- | **URL address: [[https:// | + | **URL address: [[https:// |
- | **Guides | + | **Guidelines |
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+ | ===== Kanboard | ||
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+ | Kanboard is a free and open source Kanban project management software. | ||
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+ | It is available for everyone who want to stremline his/her projects individually or in teams. | ||
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+ | All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please. | ||
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+ | **URL address: [[https:// | ||
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+ | ===== GIT - GitLab version control system ===== | ||
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+ | Version control system internally available for all CERGE-EI audience. Isolated from tne internet, backed up regurarly, maintained by CERGE-EI IT. | ||
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+ | All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please. | ||
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+ | **URL address: | ||