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Email Problem reporting
How to report a problem with the delivery or with the email service in general
Please try to find and report as many details as possible by the following hints.
- What is the problem? E.g. missing message, undeliverable message, sending message, login to the mailbox.
- Where is the problem? Which account/mailbox, which e-mail client, which message.
- What remains correct? Are other functions ready? E.g. Affects the problem the one message only or more of them etc.?
- Did you try to fix it yourself? Did you restart email program, logout/logon to the webmail, did you tried another client etc.?
- When the problem occured? When it was ready last time (as you know)?
Lost message, undeliverable message or the other problems with them.
- Date and time
- Sender's address
- Subject
- Has the sender received any error message? Screenshot or copy of it.
Messages filtered to spam
- Source of the message (header part of it with delivery details)
How to get source of the message (including headers)
- in Thunderbird
Select message, use shortcut Ctrl+U - in Zimbra webmail
- in Kerio webmail