public [CERGE-EI Infrastructure Services]

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===== Welcome to CERGE-EI Infrastructure Knowledgebase =====

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~~NOTOC~~

<faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process.

<WRAP centeralign>
 <font inherit/inherit;;#999999;;inherit>If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email.</font> </WRAP>

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<WRAP centeralign>
 <font inherit/inherit;;#2980b9;;inherit>**Following are the main infrastructure services covered by our Service Desks:**</font> </WRAP>

<WRAP group> <WRAP box half column> //**IT Services**//  {{  :public:chip_.png?nolink&80|cpu.jpg}}

<faicon fa fa-desktop> **IT General Helpdesk**

General IT related inquiries: [[helpdesk@cerge-ei.cz|]]

<faicon fa fa-globe> **IT Webmaster Helpdesk**

Web servers related issues: [[webmaster@cerge-ei.cz|]]

</WRAP> <WRAP box half column> //**On Premises Services**//  {{  :public:building-gray.jpg?nolink&80|cpu.jpg}}

<faicon fa fa-wrench> **Building Maintenance**

Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]]

<faicon fa fa-play-circle-o> **Audio-Visual Servicedesk**

AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]]

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<WRAP centeralign>
 <font inherit/inherit;;#27ae60;;inherit>**Following are the articles with information, answers to potential problems, guidelines and hints:**</font> </WRAP> <WRAP group> <WRAP half column>

==== IT (Rules, Services, Guidelines, Applications) ====

  * <faicon fa fa-list-ol> **Important**
      * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]]
      * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR), Data Management ...]]
      * [[https://www.cerge-ei.cz/computer-department/computing-services|Computer Office section at `Internal` pages ...]] <faicon fa fa-key>
      * <faicon fa fa-commenting> [[:public:news-announcements|Important Announcements (history)]] <faicon fa fa-key>
      * <faicon fa fa-commenting> [[:public:it-processes|IT processes]] <faicon fa fa-key>
  * <faicon fa fa-handshake-o> **Services**
      * <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]]
      * <faicon fa fa-unlock-alt> [[:public:passwd_change|Password Change and Account LOCKout]]
      * <faicon fa fa-folder-open-o> [[:public:files_backup|File Services and Backup...]]
      * <faicon fa fa-envelope> [[:public:email|E-Mail...]]
      * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan/OCR...]]
      * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key>
      * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, O365, CESNET (OwnCloud, Zoom...)]]
      * <faicon fa fa-university> [[:public:institutions|Charles University and CAS selected resources...]]
  * <faicon fa fa-sitemap> **Networking**
      * <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop connection (from LAN and internet)]] <faicon fa fa-key>
      * <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key>
      * <faicon fa fa-id-badge><faicon fa fa-mobile> [[:public:mfa|Multi-Factor Authentication (MFA)]] <faicon fa fa-key>
      * <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]]
      * <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection - eduroam, residents, libairfree]]
  * <faicon fa fa-mouse-pointer> **Software & Applications**
      * <faicon fa fa-windows> [[:public:sw_overview|Software Overview]]
      * <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Matlab...)]] <faicon fa fa-key>
      * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS, Kanban)]] <faicon fa fa-key>
      * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]]
      * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]]
      * <faicon fa fa fa-superpowers> [[:public:sw_knowledge|Assorted Software & Applications Useful Links]]
      * <faicon fa fa-shield> [[:public:sw_security|Security (Notebook encryption, EPM Privilege Management, ...)]] <faicon fa fa-key>
      * <faicon fa fa-leanpub> [[:public:sw_moodle|Moodle Admin Guidelines]] <faicon fa fa-key>
      * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] <faicon fa fa-key>
      * <faicon fa fa-floppy-o> [[:public:sw_download|Software Download (Drivers, etc...)]]

</WRAP>

<WRAP half column>

==== Building Services ====

  * <faicon fa fa-building-o> **Building & Ground Office**
      * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key>
      * <faicon fa fa-id-card-o> [[:public:bgo:id_cards|ID Cards]]

==== Multimedia & Presentation Services ====

  * <faicon fa fa-play-circle> **AV Services**
      * <faicon fa fa-laptop> [[:public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories)
  * <faicon fa fa-video-camera> **DMC (Digitam Media Center)**
      * <faicon fa fa-television> [[:public:presentation:presentation-402|DMC - room guidelines]] (room #402)
      * <faicon fa fa-fast-forward> [[:public:presentation:dmc|DMC - Recording and Editing Studio]]
      * <faicon fa fa-film> [[:public:presentation:studrecordings|DMC - Recording student presentations]] <faicon fa fa-key>

==== Teaching Online ====

  * <faicon fa fa-graduation-cap> [[:public:teaching:general_guide|General guidelines…]]
  * <faicon fa fa-television> [[:public:teaching:lifesize|Lifesize - Videoconferencing and Online Presentations]]
  * <faicon fa fa-database> [[:public:teaching:google|Google Drive Basics]]
  * <faicon fa fa-university> [[:public:teaching:moodle|Moodle/CMS Basics]]
  * <faicon fa fa-lightbulb-o> [[:public:teaching:teachers_tips|Teachers’ Tips]]
  * <faicon fa fa-comments> [[:public:teaching:students_feedback|Students’ Feedback]]
  * <faicon fa fa-cloud> [[:public:cloud_services:cloud_services|Cloud Services (G-Suite, Office 365, CESNET (OwnCloud, ZOOM...)]]
  * <faicon fa fa-question-circle> [[:public:teaching:online_testing|Online testing]]
  * <faicon fa fa-file> [[:public:teaching:pedagogical_resources_from_the_teaching_fellows_program|Pedagogical Resources from the Teaching Fellows Program]]

</WRAP>

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<WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP>
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