Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revisionBoth sides next revision | ||
public:emai:em_problem_report [2021-06-16 10:49] – vesely | public:emai:em_problem_report [2021-09-21 07:44] – vesely | ||
---|---|---|---|
Line 5: | Line 5: | ||
---- | ---- | ||
- | How to report a problem with the delivery or with the email service in general | + | ==== How to report a problem with the delivery or with the email service in general |
- | Please try to find and report as many details as possible by the following hints. | + | Please try to find and report as many details as possible by the following hints: |
- | * **What is the problem? | + | * **What is the problem? **//E.g. missing message, undeliverable message, sending message, login to the mailbox, dealing with quarantine problem…// |
- | * **Where is the problem? | + | * **Where is the problem? **//Which account/ |
- | * **What remains | + | * **What remains |
- | * Did you try to fix it yourself? //Did you restart email program, logout/ | + | |
- | * **When the problem occured? | + | * **When the problem occured? **//The time perpective of the problem. What was the last time it worked? What is the time of the last unsuccessful attempt etc.?// |
- | == Lost message, undeliverable message or the other problems with them. == | + | ==== Lost message, undeliverable message or the other problems with them ==== |
+ | |||
+ | Specifically for the lost messages or undeliveries, | ||
- **Date and time** | - **Date and time** | ||
Line 21: | Line 23: | ||
- Has the sender received any error message? Screenshot or copy of it. | - Has the sender received any error message? Screenshot or copy of it. | ||
- | == Messages filtered to spam == | + | ==== Messages filtered to spam ==== |
+ | |||
+ | * **Source** | ||
+ | ==== How to get source of the message (including headers) ==== | ||
- | * **Source** | + | // |
- | How to get source of the message (including headers) | + | |
* in Thunderbird \\ Select message, use shortcut Ctrl+U | * in Thunderbird \\ Select message, use shortcut Ctrl+U |