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public:emai:em_problem_report [2021-09-21 07:40] – vesely | public:emai:em_problem_report [2021-09-21 07:54] – vesely | ||
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See article about incoming email filtering: [[: | See article about incoming email filtering: [[: | ||
+ | |||
+ | It is important that the individual reports the problem or situation in a descriptive way, gives useful details, mentions the observed circumstances and invests at least some effort to the basic troubleshooting. | ||
+ | |||
+ | Well reported and documented issue may greatly shorten the overal time of the processing. | ||
---- | ---- | ||
- | How to report a problem with the delivery or with the email service in general | + | ==== How to report a problem with the delivery or with the email service in general |
- | Please try to find and report as many details as possible by the following hints. | + | Please try to find and report as many details as possible by the following hints: |
- | * **What is the problem? **//E.g. missing message, undeliverable message, sending message, login to the mailbox, dealing with quarantine problem...// | + | * **What is the problem? **//E.g. missing message, undeliverable message, sending message, login to the mailbox, dealing with quarantine problem…// |
- | * **Where is the problem? **//Which account/ | + | * **Where is the problem? **//Which account/ |
- | * **What remains functional? | + | * **What remains functional? |
* **Did you try a basic troubleshooting to fix it?**//Did you restart email program, logout/ | * **Did you try a basic troubleshooting to fix it?**//Did you restart email program, logout/ | ||
* **When the problem occured? **//The time perpective of the problem. What was the last time it worked? What is the time of the last unsuccessful attempt etc.?// | * **When the problem occured? **//The time perpective of the problem. What was the last time it worked? What is the time of the last unsuccessful attempt etc.?// | ||
- | == Lost message, undeliverable message or the other problems with them. == | + | ==== Lost message, undeliverable message or the other problems with them ==== |
+ | |||
+ | Specifically for the lost messages or undeliveries, | ||
- **Date and time** | - **Date and time** | ||
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- Has the sender received any error message? Screenshot or copy of it. | - Has the sender received any error message? Screenshot or copy of it. | ||
- | == Messages filtered to spam == | + | ==== Messages filtered to spam ==== |
+ | |||
+ | * **Source** | ||
+ | ==== How to get source of the message (including headers) ==== | ||
- | * **Source** | + | // |
- | How to get source of the message (including headers) | + | |
* in Thunderbird \\ Select message, use shortcut Ctrl+U | * in Thunderbird \\ Select message, use shortcut Ctrl+U |