public:emai:spam [CERGE-EI Infrastructure Services]

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
====== Spam, Phishing and Malware ======

Motto:

  * **<font inherit/inherit;;#e74c3c;;inherit>Bad news</font>**  = You cannot be prepared to all attacker’s inventions
  * **<font inherit/inherit;;#2ecc71;;inherit>Good news</font>**  = Being slightly more clever, than the attacker expects you are, is enough.

  - Quick and automate reaction makes troubles.
  - Do not accept what message suggests, until you are perfectly sure you understand the intentions.
  - Do not belive the sender's identity until you really verify it (check sender’s email address closely).

  * Better safe, than sorry.
  * Be brave! Never try to conceal your possible mistake - take it in possitive way - we all learn from mistakes. We all :-)
  * Cowards who awkwardly try to avoid of mistake revealing usualy make things much worse for them and for the rest of the institution.

Bonuses:

[[https://tiptopsecurity.com/the-truth-about-clicking-links-in-email-and-what-to-do-instead/|Good article about clicking links in emails]] (phishing etc.)

[[https://support.mozilla.org/en-US/kb/remote-content-in-messages|How and why Thunderbird block remote content]]

----

<faicon fa fa-hand-o-right> See also "**[[:public:emai:malware|Dealing with malware, spam, suspicious content]]**" in separated CERGE-EI Wiki article (details about security measures applied to incoming emails)

<faicon fa fa-hand-o-right> and **[[:public:emai:spam_chain|"Spam fiters at CERGE-EI"]]**  (describing chain of email filters for incoming traffic)

----

==== Types of attacks, its danger and adequate reaction: ====

=== spam ===
<code>

[Classification: POTENTIALY DANGEROUS]

</code>

  * Unsolicited mail, just offers unneeded or annoying things.
  * By links to __fraudulent webpages__  or __danger attachments__  could be transformed to other type.
  * Do not open links and attachments, do not reply to it, delete it.

=== hoax ===

<code>
[Classification: ANNOYING]

</code>

  * By wiki: A hoax is a falsehood deliberately fabricated to masquerade as the truth.
  * You could be abused to help distribute it. Other harmful content could be appended.
  * Do not resend it to any other address, delete it.

=== phishing ===

<code>
[Classification: PRETTY DANGEROUS]

</code>

  * Asks for confidential and private information, often by using fraudulent webpage, masking the request as an account renew etc. Make __time pressure__  and __urgency illusion__.
  * Never use offered links without its __authenticity thorough verification__.
  * Be very careful and abstemious by inserting your login and password anywhere.

=== spoofing ===

<code>
[Classification: DANGEROUS]

</code>

  * The message looks like sent from a trustworthy address, your jobmate, manager, IT crowd, your home institution server etc.
  * Verify sender’s email address, not only the free text label presented by some e-mail client.
  * Take care of “mistyped” form of address, e.g cerce-ei,cz or enlarged form cerge-ei.cz.xxxxx etc.

=== malware ===

<code>
[Classification: DANGEROUS]

</code>

  * The harmful code hidden in an executable attachment or in a document as a macro or on the fraudulent webpage linked from the message.
  * Never open documents or pages looking like something very very interesting. There is no chance to take a non-binding look.

=== ransomware ===

<code>
[Classification: THE MOST DANGEROUS]

</code>

  * Special malware __encrypting every data__  you can access and asking ransom. The process of encrypting could be long term so backups could be affected too.
  * Avoid being infected by malware.

==== What to do, if you are uncertain about email (possible cyber attack) ====

  - Thing first, check all circumstances, ask in doubt (IT, colleagues, sender,…).
  - Do not allow the time presure effect, think twice. postpone the action (back to step 1 eventually :-)
  - Only if you are absolutely sure, continue with an action suggested in email (settings review, password change etc.)
  - In case of any suspicion at any time, share it with IT (including all details).
  - If you think you have compromised your password or account in any way, change the password ASAP and inform IT (compulsory).

In any doubt, do not hesitate to ask **helpdesk@cerge-ei.cz**. Please prepare complete documentation, timeline, addresses, raw text of message (see [[:public:emai:em_problem_report|wiki - problem reporting]])