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| public:priv_dev_pv_001 [2019-05-16 13:29] – vesely | public:priv_dev_pv_001 [2020-06-04 08:46] (current) – ↷ Links adapted because of a move operation jvais |
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| <faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. | <faicon fa fa-hand-o-right> Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process. |
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| <WRAP centeralign> | <WRAP centeralign> |
| **Following are the main Infrastructure Services:** | **Following are the main Infrastructure Services:** |
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| <WRAP group> | <WRAP group> |
| <WRAP half column> | <WRAP box half column> |
| <WRAP box> | |
| __**IT Services**__ | __**IT Services**__ |
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| <faicon fa fa-desktop> **IT General Helpdesk** | <faicon fa fa-desktop> **IT General Helpdesk** |
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| for general IT related inquiries: [[helpdesk@cerge-ei.cz|]] | General IT related inquiries: [[helpdesk@cerge-ei.cz|]] |
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| <faicon fa fa-globe> **IT Webmaster Helpdesk** | <faicon fa fa-globe> **IT Webmaster Helpdesk** |
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| for all web related issues: [[webmaster@cerge-ei.cz|]] | Web servers related issues: [[webmaster@cerge-ei.cz|]] |
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| </WRAP> | |
| </WRAP> | </WRAP> |
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| <WRAP half column> | <WRAP box half column> |
| <WRAP box> | |
| __**BGO Services**__ | __**BGO Services**__ |
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| <faicon fa fa-wrench> **BGO Maintenance** | <faicon fa fa-wrench> **BGO Maintenance** |
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| for all Building & Grounds related topics: [[maintenance@cerge-ei.cz|]] | Building & Grounds maintenance: [[maintenance@cerge-ei.cz|]] |
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| <faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** | <faicon fa fa-play-circle-o> **BGO Audio-Visual Servicedesk** |
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| for AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] | AV related requests & issues: [[av-helpdesk@cerge-ei.cz|]] |
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| </WRAP> | |
| </WRAP> | </WRAP> |
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| * <faicon fa fa-envelope> [[:public:email|E-Mail...]] | * <faicon fa fa-envelope> [[:public:email|E-Mail...]] |
| * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] | * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] |
| * <faicon fa fa-id-card-o> [[:public:id_cards|ID Cards]] | * <faicon fa fa-id-card-o> [[public:bgo:id_cards|ID Cards]] |
| * <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | |
| * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> | * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> |
| * <faicon fa fa-sitemap> **Networking** | * <faicon fa fa-sitemap> **Networking** |
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| * <faicon fa fa-university> **Building & Ground Office** | * <faicon fa fa-university> **Building & Ground Office** |
| * <del><faicon fa fa-play-circle> [[:public:bgo:av_services|AV Services]] <faicon fa fa-key></del> [//comming soon//] | |
| * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> |
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| | * <faicon fa fa-play-circle> **AV Services** |
| | * <faicon fa fa-video-camera> [[public:presentation:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) |
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| </WRAP> | </WRAP> |
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| </WRAP> | </WRAP> |
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| <WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> | |
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| | //<font 12px/inherit;;rgb(165, 42, 42);;inherit> Key symbol ( <faicon fa fa-key> ) means you must log-in first to see the page content</font>// |
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| * <faicon fa fa-list-ol> **Important** | |
| * <faicon fa fa-balance-scale> Rules & Security - [[:public:security_rules|General Rules for LAN Users]] | |
| * <faicon fa fa-hand-stop-o> [[:public:data_protection|Privacy & Data Protection (GDPR)...]] | |
| * <faicon fa fa-commenting> [[:public:news-announcements|News & Announcements]] <faicon fa fa-key> | |
| * <faicon fa fa-handshake-o> **Services** | |
| * <faicon fa fa-user-o> [[:public:user_accounts|User Accounts and Password usage]] | |
| * <faicon fa fa-unlock-alt> [[:public:passwd_change|Password Change and Account LOCKout]] | |
| * <faicon fa fa-folder-open-o> [[:public:files_backup|File Services and Backup...]] | |
| * <faicon fa fa-envelope> [[:public:email|E-Mail...]] | |
| * <faicon fa fa-print> [[:public:print_copy_scan|Print/Copy/Scan...]] | |
| * <faicon fa fa-id-card-o> [[:public:id_cards|ID Cards]] | |
| * <faicon fa fa-video-camera> [[:public:presentation|Presentation Equipment]] (projection, audio, notebooks, accessories) | |
| * <faicon fa fa-microchip> [[:public:heavy_horse|Heavy Horse Workstations]] <faicon fa fa-key> | |
| * <faicon fa fa-sitemap> **Networking** | |
| * <faicon fa fa-laptop> [[:public:network_connection|LAN Connection]] | |
| * <faicon fa fa-wifi> [[:public:wifimenu|Wi-Fi Connection]] | |
| * <faicon fa fa-window-maximize> [[:public:remote_desktop|Remote Desktop]] | |
| * <faicon fa fa-sign-in> [[:public:vpn_connection|Virtual Private Network (VPN)]] <faicon fa fa-key> | |
| * <faicon fa fa-podcast> [[:public:eduroam|Eduroam]] | |
| * <faicon fa fa-mouse-pointer> **Software & Applications** | |
| * <faicon fa fa-windows> [[:public:sw_overview|Software Overview]] | |
| * <faicon fa fa-bar-chart> [[:public:sw_install|Special Software Installation Gudelines (Stata, Mathematica, Matlab...)]] <faicon fa fa-key> | |
| * <faicon fa fa-window-restore> [[:public:sw_internal-systems|Internal CERGE-EI Systems (Helpdesk, TAS)]] <faicon fa fa-key> | |
| * <faicon fa fa-book> [[:public:sw_manuals|Software On-line Documentation]] | |
| * <faicon fa fa-edit> [[:public:sw_internal|Web Pages Editing Guidelines]] | |
| * <faicon fa fa-graduation-cap>[[:public:sw_moodle|Moodle Guidelines]] <faicon fa fa-key> | |
| * <faicon fa fa-crosshairs> [[:public:sw_hints|Assorted Software Tips&Tricks (Windows, Office, ...)]] | |
| * <faicon fa fa-download> [[:public:sw_download|Software Download (Drivers, etc...)]] | |
| * <faicon fa fa-shield> [[:public:sw_encryption|Security - Notebooks encryption]] <faicon fa fa-key> | |
| * <faicon fa fa-university> **Building & Ground Office** | |
| * <del><faicon fa fa-play-circle> [[:public:bgo:av_services|AV Services]] <faicon fa fa-key></del> [//comming soon//] | |
| * <faicon fa fa-phone> [[:public:bgo:phone_services|BGO - Phone Services]] <faicon fa fa-key> | |
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| //<font 12px/inherit;;rgb(165, 42, 42);;inherit>Key symbol means you must log-in first to see the page content</font>// | |
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| ==== ==== | ==== ==== |
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| ---- | ---- |
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| | <WRAP centeralign> <faicon fa fa-comment> You can use Service Desk email address [[helpdesk@cerge-ei.cz|]] for general feedback to this Wiki. </WRAP> |
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| <font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ | <font 12px/inherit;;rgb(165, 42, 42);;inherit>//__Disclaimer__//</font> \\ <font 12px/inherit;;rgb(165, 42, 42);;inherit>//Please understand that this website is still developing and articles are added and improved continuously. \\ |