public:sw_internal-systems

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public:sw_internal-systems [2017-09-13 14:40] veselypublic:sw_internal-systems [2024-03-26 22:43] (current) vesely
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 ===== Helpdesk ===== ===== Helpdesk =====
  
-**URL address: https://helpdesk.cerge-ei.cz**+**URL address: [[https://helpdesk.cerge-ei.cz|https://helpdesk.cerge-ei.cz]]**
  
-In order to streamline support requests, we utilize a support ticket system.  +In order to streamline support requests, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
-Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.  +
-A valid email address is required to submit a ticket.+
  
 +===== TAS (Team Assistant) - Workflow Supporting System =====
  
 +Workflow system suitable to support the most important institutional processes for both CERGE and EI. System itself is a compromise between simplicity and functionality. It should be straightforward for regular user (Researchers, Staff etc.). Please check URL below and login with your network username and password.
  
-===== TAS (Team Assistant) =====+**URL address: [[https://tas.cerge-ei.cz|https://tas.cerge-ei.cz]]**
  
 +**Guidelines & Manuals: [[:sw_internal-systems:tas:documentation|TAS Documentation]] ** <faicon fa fa-key>
 +
 +===== Kanboard - Kanban project management software =====
 +
 +Kanboard is a free and open source Kanban project management software.
 +
 +It is available for everyone who want to stremline his/her projects individually or in teams.
 +
 +All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please.
 +
 +**URL address: [[https://kanban.cerge-ei.cz|https://kanban.cerge-ei.cz]]**
 +
 +=====   GIT - GitLab   version control system =====
 +
 +Version control system internally available for all CERGE-EI audience. Isolated from tne internet, backed up regurarly, maintained by CERGE-EI IT.
 +
 +All CERGE-EI users may log in with their network account (Domain) credentials. If you need access to this site, send request to helpdesk@cerge-ei.cz please.
 +
 +**URL address:**** https://git.cerge-ei.cz**
  
  
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