Users' Approach to Problem Solving

Report in time any malfunction, even minor and seemingly insignificant because it could be a manifestation of more serious problem;

Take into consideration the helpdesk work organization without insisting on prompt reactions in case of banalities, try to set up the date and time and follow up the problem’s resolution;

Before contacting the helpdesk, try to understand the error (read carefully the error message), consider the possibility to fix the problem yourself, estimate the necessary information for error fixing;

When contacting the helpdesk, actively and efficently collaborate and understand that successful resolution could require also user’s time;

After resolving the problem, try to understand the cause and if possible avoid its recurrence.