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public:emai:ipqarantine [2021-06-11 14:41] – vesely | public:emai:ipqarantine [2024-01-08 13:50] – vesely | ||
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====== Email - Quarantine (Ironport) ====== | ====== Email - Quarantine (Ironport) ====== | ||
+ | |||
+ | <WRAP left round important 100%> | ||
+ | < | ||
+ | < | ||
+ | |||
+ | If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | ||
+ | |||
+ | ---- | ||
===== Overview ===== | ===== Overview ===== | ||
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Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | ||
- | There are %new_message_count% new messages in your Email Quarantine since you received your last Spam Quarantine Notification. If the messages below are spam, you do not need to take any action. Messages will be automatically removed from the quarantine after %days_until_expire% day(s). | + | \\ |
**Quarantine Notification **- users get regular summary digest email from Ironport Mail Gateway about newly added quarantined messages. | **Quarantine Notification **- users get regular summary digest email from Ironport Mail Gateway about newly added quarantined messages. | ||
+ | |||
+ | Typical notification text: | ||
+ | < | ||
**Please note: **Quarantine is always available via link provided in the digest email.\\ | **Please note: **Quarantine is always available via link provided in the digest email.\\ | ||
- | Simply click view< | + | Simply click view |
+ | <font inherit/ | ||
+ | |||
+ | Quarantine notification digests come in regular intervals (every second hour usualy) so you have to wait a while until it arrives.\\ | ||
+ | As a workaround, you may use an older quarantine notification digest thanks to the fact that the link to quarantine remains the same for all such digests. | ||
**Release from quarantine** | **Release from quarantine** | ||
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You may whitelist sender email address. Next time email from the whitelisted sender appears, it should skip the quarantine. | You may whitelist sender email address. Next time email from the whitelisted sender appears, it should skip the quarantine. | ||
- | Click //' | + | Click **//' |
//(See example below)// | //(See example below)// | ||
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---- | ---- | ||
- | {{: | + | ===== Preview & Release message ===== |
- | ---- | + | Message from: |
+ | < | ||
- | {{: | + | * Click **Subject** |
+ | * Click **Release** | ||
+ | * Click **view email quarantine** | ||
- | <WRAP left round important 60%> <font inherit/ | + | {{: |
- | <font inherit/ | + | ---- |
- | Don't open any file unless you are certain it's legitimate.</ | + | |
- | If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | + | ===== Release and whitelist ===== |
+ | |||
+ | * select **[x]** | ||
+ | * select appropriate Action: | ||
+ | * **Release** | ||
+ | * **Release and Add to Safelist** | ||
+ | * **Delete **- delete message from quarantine, if it is true SPAM. | ||
+ | {{: | ||