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Both sides previous revision Previous revision Next revision | Previous revision | ||
public:emai:ipqarantine [2021-06-14 08:34] – vesely | public:emai:ipqarantine [2024-01-08 18:27] (current) – [Overview] marp | ||
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====== Email - Quarantine (Ironport) ====== | ====== Email - Quarantine (Ironport) ====== | ||
- | <WRAP left round important 100%> <font inherit/ | + | <WRAP left round important 100%> |
- | + | <font inherit/ | |
- | <font inherit/ | + | < |
If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | ||
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Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | ||
- | There are %new_message_count% new messages in your Email Quarantine since you received | + | if you __suspect or receive a warning__ that your __email has been quarantined__, wait for the **quarantine |
**Quarantine Notification **- users get regular summary digest email from Ironport Mail Gateway about newly added quarantined messages. | **Quarantine Notification **- users get regular summary digest email from Ironport Mail Gateway about newly added quarantined messages. | ||
+ | |||
+ | Typical notification text: | ||
+ | < | ||
**Please note: **Quarantine is always available via link provided in the digest email.\\ | **Please note: **Quarantine is always available via link provided in the digest email.\\ | ||
- | Simply click view< | + | Simply click view |
+ | <font inherit/ | ||
+ | |||
+ | Quarantine notification digests __come in regular intervals__ (every second hour usualy) so you have to wait a while until it arrives.\\ | ||
+ | As a workaround, you may __use an older quarantine notification__ digest thanks to the fact that the link to quarantine remains the same for all such digests. | ||
**Release from quarantine** | **Release from quarantine** | ||
Line 34: | Line 41: | ||
---- | ---- | ||
- | {{: | + | ===== Preview & Release message ===== |
+ | |||
+ | Message from: | ||
+ | < | ||
+ | |||
+ | * Click **Subject** | ||
+ | * Click **Release** | ||
+ | * Click **view email quarantine** | ||
+ | |||
+ | {{: | ||
---- | ---- | ||
- | {{: | + | ===== Release and whitelist ===== |
+ | |||
+ | * select **[x]** | ||
+ | * select appropriate Action: | ||
+ | * **Release** | ||
+ | * **Release and Add to Safelist** | ||
+ | * **Delete **- delete message from quarantine, if it is true SPAM. | ||
+ | {{: | ||