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public:emai:ipqarantine [2021-06-11 14:28] – vesely | public:emai:ipqarantine [2024-01-08 18:27] (current) – [Overview] marp | ||
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====== Email - Quarantine (Ironport) ====== | ====== Email - Quarantine (Ironport) ====== | ||
+ | |||
+ | <WRAP left round important 100%> | ||
+ | < | ||
+ | < | ||
+ | |||
+ | If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | ||
+ | |||
+ | ---- | ||
===== Overview ===== | ===== Overview ===== | ||
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Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | Some messages may be blocked by antispam as suspected spam despite they are from a trusted sender. | ||
- | There are %new_message_count% new messages in your Email Quarantine since you received | + | if you __suspect or receive a warning__ that your __email has been quarantined__, wait for the **quarantine |
- | **Quarantine | + | **Quarantine |
- | **Quarantine is always available via link provided | + | Typical notification text: |
+ | < | ||
- | Simply click view< | + | **Please note: **Quarantine is always available via link provided in the digest email.\\ |
+ | Simply click view | ||
+ | <font inherit/ | ||
- | ---- | + | Quarantine notification digests __come in regular intervals__ (every second hour usualy) so you have to wait a while until it arrives.\\ |
+ | As a workaround, you may __use an older quarantine notification__ digest thanks to the fact that the link to quarantine remains the same for all such digests. | ||
- | {{: | + | **Release from quarantine** |
+ | |||
+ | Click ' | ||
+ | |||
+ | **Whitelisting (sender email address)** | ||
+ | |||
+ | You may whitelist sender email address. Next time email from the whitelisted sender appears, it should skip the quarantine. | ||
+ | |||
+ | Click **//' | ||
+ | |||
+ | //(See example below)// | ||
---- | ---- | ||
- | <WRAP left round important 60%> <font inherit/ | + | ===== Preview & Release message ===== |
- | <font inherit/ | + | Message from: |
- | Don't open any file unless you are certain it's legitimate.</ | + | <font inherit/ |
- | If not sure or have questions, contact [[helpdesk@cerge-ei.cz|]] </ | + | * Click **Subject** |
+ | * Click **Release** | ||
+ | * Click **view email quarantine** | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ---- | ||
+ | |||
+ | ===== Release and whitelist ===== | ||
+ | |||
+ | * select **[x]** | ||
+ | * select appropriate Action: | ||
+ | * **Release** | ||
+ | * **Release and Add to Safelist** | ||
+ | * **Delete **- delete message from quarantine, if it is true SPAM. | ||
+ | {{: | ||