Differences
This shows you the differences between two versions of the page.
| Last revisionBoth sides next revision | |||
| public:users_approach [2016-09-07 09:09] – created krest | public:users_approach [2016-09-07 09:14] – krest | ||
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| * Take into consideration the helpdesk work organization without insisting on prompt reactions in case of banalities, try to set up the date and time and follow up the problem’s resolution; | * Take into consideration the helpdesk work organization without insisting on prompt reactions in case of banalities, try to set up the date and time and follow up the problem’s resolution; | ||
| * Before contacting the helpdesk, try to understand the error (read carefully the error message), consider the possibility to fix the problem yourself, estimate the necessary information for error fixing; | * Before contacting the helpdesk, try to understand the error (read carefully the error message), consider the possibility to fix the problem yourself, estimate the necessary information for error fixing; | ||
| - | * When contacting the helpdesk, actively and efficently | + | * When contacting the helpdesk, actively and efficiently |
| * After resolving the problem, try to understand the cause and if possible avoid its recurrence. | * After resolving the problem, try to understand the cause and if possible avoid its recurrence. | ||