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public:users_approach [2016-09-07 09:09] – created krest | public:users_approach [2016-09-08 08:09] (current) – krest | ||
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* Report in time any malfunction, | * Report in time any malfunction, | ||
* Take into consideration the helpdesk work organization without insisting on prompt reactions in case of banalities, try to set up the date and time and follow up the problem’s resolution; | * Take into consideration the helpdesk work organization without insisting on prompt reactions in case of banalities, try to set up the date and time and follow up the problem’s resolution; | ||
- | * Before contacting the helpdesk, try to understand the error (read carefully the error message), consider | + | * In case of error messages, try to understand the error prior to contacting the helpdesk |
- | * When contacting the helpdesk, actively and efficently collaborate | + | * When contacting the helpdesk, |
* After resolving the problem, try to understand the cause and if possible avoid its recurrence. | * After resolving the problem, try to understand the cause and if possible avoid its recurrence. |