Welcome to CERGE-EI Infrastructure Knowledgebase
Purpose of these pages is to provide basic information, answers to potential problems, guides and hints on most common technical infrastructure related issues, and should be the first stage of the problem-solving process.
If you cannot find an answer to your problem or question in the following articles, contact the appropriate office/unit through the respective email.
Following are the main infrastructure services covered by our Service Desks:
IT Services 
IT General Helpdesk
General IT related inquiries: helpdesk@cerge-ei.cz
IT Webmaster Helpdesk
Web servers related issues: webmaster@cerge-ei.cz
On Premises Services 
Building Maintenance
Building & Grounds maintenance: maintenance@cerge-ei.cz
Audio-Visual Servicedesk
AV related requests & issues: av-helpdesk@cerge-ei.cz
Following are the articles with information, answers to potential problems, guidelines and hints:
IT (Rules, Services, Guidelines, Applications)
- Important
- Rules & Security - General Rules for LAN Users
- Services
- Networking
- Software & Applications
Building Services
- Building & Ground Office
Multimedia & Presentation Services
- AV Services
- Presentation Equipment (projection, audio, notebooks, accessories)
- DMC (Digitam Media Center)
- DMC - room guidelines (room #402)
Teaching Online
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You can use Service Desk email address helpdesk@cerge-ei.cz for general feedback to this Wiki.
Disclaimer
Please understand that this website is still developing and articles are added and improved continuously.
We would really appreciate any feedback on this website, especially hints what articles are missing, should be eventually revised, what might be improved, changed etc.
That all simply means: You could help us to make this website useful !!!